Returns, replacements, and changes
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you're unsatisfied with your purchase, please contact us within 48 hours of delivery. We'll work with you to resolve the issue, which may include a replacement or refund.
If you need to make changes to your order, please contact us immediately. We process orders quickly, so we can only make changes if your order hasn't been prepared or shipped yet. Once an order is in transit, we cannot modify it. Please reach out to us as soon as possible if you need to make any changes.
If you have any questions about a refund or replacement, please reach out through our contact form or email contact@thechocolategallerynyc.com.
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